Telehealth Trends from July to September 2025

February 19, 2026

FAIR Health’s Monthly Telehealth Regional Tracker presents month-to-month variations in telehealth trends nationally and in the four US census regions. Earlier articles revealed trends from January to March and April to June 2025. The trends from July to September 2025 are summarized below.

Telehealth Utilization
When measured using the percentage of patients with a telehealth claim, telehealth utilization varied from July to September 2025. Nationally, the percentage of patients with a telehealth claim increased by 0.9 percent in July and increased again by 2.2 percent in August. In September, however, that percentage decreased by 0.4 percent. In July, the percentage of patients with a telehealth claim increased in all four US census regions, but in August and September, there were regional differences. The South was the only region where telehealth utilization increased every month from July to September.

When measured using telehealth claim lines, rather than the percentage of patients with a telehealth claim, telehealth utilization also varied by location and by month from July to September. Nationally, for example, utilization decreased by 1.8 percent in July, increased by 3.2 percent in August, and then decreased by 2.3 percent in September.

Top Five Diagnostic Categories
From July to September 2025, mental health conditions remained the top telehealth diagnostic category nationally and in every US census region. After decreasing everywhere in July, the percentage of patients with a telehealth claim who had a diagnosis of mental health conditions increased everywhere except the Midwest in August. In September, the percentage decreased again nationally and in the South and West but increased in the Midwest and Northeast. Nationally, 63.1 percent of patients had a telehealth claim in June, decreasing to 62.0 percent in July; in August, that percentage increased to 62.4 percent; and in September, it decreased to 62.1 percent.

After falling out of the national top five telehealth diagnostic categories in July, acute respiratory diseases and infections ranked second in both August (2.3 percent of patients) and September (2.5 percent) 2025.

Top Five Procedure Categories
From July to September 2025, established patient office or other outpatient services, and psychotherapy services and procedures, were the top two telehealth procedure categories nationally and in every region. The order of the two varied by location. Nationally, in all three months, established patient office or other outpatient services ranked first and psychotherapy services and procedures ranked second. In the Midwest and Northeast regions, psychotherapy services and procedures ranked in first position all three months, and in the South and West, established patient office or other outpatient services ranked first in all three months.

Age Distribution
In July, August and September 2025, the age groups 19-30 and 31-40 accounted for the largest percentages of patients with a telehealth claim nationally and in every region. The age group 31-40 had the largest percentage of patients with a telehealth claim everywhere in July, but by September, the age group 19-30 had the largest percentage everywhere. In August, the locations were split: the age group 31-40 had the highest percentage nationally and in the West and South, but the age group 19-30 had the highest percentage in the Midwest and Northeast. At the national level, the percentages varied from 22.2 to 23.8 percent of patients in the age group 19-30 and from 23.1 to 23.5 percent in the age group 31-40. In all three months, nationally and in every region, the age groups 0-9 and 65 and older accounted for the smallest shares of patients with a telehealth claim.

Urban Versus Rural Use
From July to September 2025, telehealth utilization remained higher in urban than rural areas nationally and in all four regions. In the rural Northeast, the percentage of patients with a telehealth claim decreased every month from July to September, and in the urban South, that percentage increased every month. In other regions, changes in the percentage of patients with a telehealth claim in both rural and urban areas varied from July to September. For example, in July, the percentage increased in urban areas in every region, but in August, it decreased in urban areas of the Northeast, and in September, it decreased in urban areas of the Midwest and West.

View the Monthly Telehealth Regional Tracker here.