Executive Director of Customer Experience and Employee Relations
Chris O’Donnell has over 25 years of experience in marketing, operations and customer experience. She is responsible for the overall customer experience for the multiple stakeholder groups that FAIR Health serves. Her role encompasses managing the client services team, the consumer help line, product management for a segment of the company’s product offerings and leading worker's compensation engagements with state clients. Prior to joining FAIR Health, Chris ran her own consulting practice, helping financial services organizations develop user-friendly products and processes. Earlier in her career, Chris was the Vice President of Marketing and Product Development for the voluntary benefits division at Prudential Financial and managed individual retirement accounts for Wells Fargo Bank. Chris is a graduate of Middlebury College with a BA in Economics.