Recent Enhancements to FAIR Health Consumer
September 18, 2025
FAIR Health’s free, award-winning consumer website, fairhealthconsumer.org, offers tools and resources to help insured and uninsured consumers navigate the healthcare system. Recent enhancements to FAIR Health Consumer include shortcuts to frequently accessed content, a reconstruction of the user interface and the launch of a new Alzheimer’s disease shared decision-making tool. These updates serve to augment the many existing offerings on the site and have attracted attention and recognition.
Easy-Access Content
The most frequently searched content on the consumer site includes articles and resources pertaining to shared decision making, surprise billing and our dedicated materials geared toward older adults and their families and care partners. Each of these sections now have shortcuts on the home page to facilitate navigation. In addition, the full library of FH® Insurance Basics articles—another popular choice among site visitors seeking to learn more about health insurance—are now accessible via the top navigation menu on the home page.
Fresh User Interface
The FAIR Health Consumer home-page interface has been streamlined to highlight and direct consumers to its main features. The new layout spotlights our comprehensive cost lookup tools for Medical and Hospital Costs, Dental Services and our intuitive Body Part Procedure Locator and Shoppable Services content, all of which provide healthcare cost estimates based on the location where consumers receive services. Cost data are available nationally.
New Alzheimer’s Disease Shared Decision-Making Tool
In February 2025, with support from The John A. Hartford Foundation, a new Alzheimer’s disease shared decision-making tool was launched on FAIR Health Consumer. The tool features clinical information for self-care and drug therapy options, as well as related cost information, and is accompanied by a total treatment cost tool and other resources, including printable checklists and links to websites and organizations that offer additional information. FAIR Health’s Alzheimer’s disease content is available on fairhealtholderadults.org, the dedicated Older Adults section of FAIR Health Consumer, which was also developed with funding from The John A. Hartford Foundation.
Since the launch of the new tool, thousands of visits and views to this section of the site have been recorded. Through interviews or other feedback, consumers have praised the ease of use of the tools and reported that the Alzheimer’s disease checklists help them to stay organized and focused before and during healthcare encounters with their clinical team. Patients and care partners also appreciate having condition-specific resources compiled and categorized in a way that is easy to navigate.
Existing Offerings
FAIR Health Consumer continues to offer numerous other tools and resources to aid insured and uninsured consumers in their healthcare navigation. Supported in part by grants, the site offers shared decision-making and total treatment cost tools for scenarios such as dialysis, nutrition options and ventilator use for patients who are seriously ill; conditions that disproportionately affect people of color, such as uterine fibroids, type 2 diabetes and slow-growing prostate cancer; and conditions that affect older adults, such as hip osteoarthritis, spinal stenosis, early-stage breast cancer and fast-growing prostate cancer. The information is also relevant to families and partners who care for patients affected by these conditions, as well as anyone interested in improving their healthcare literacy.
All the cost information on the site is contextualized with an original educational curriculum about health insurance, including the aforementioned FH Insurance Basics articles, as well as resource links, a healthcare quality toolkit and a glossary.
The site is also available in Spanish as fairhealthconsumidor.org to offer the same content to Spanish-speaking and bilingual communities.
Attention and Recognition
FAIR Health Consumer receives regular press attention and unsolicited mentions on social media outlets. This type of web traffic illustrates the breadth and depth of social media reach for FAIR Health’s consumer resources and highlights the continued public appetite for trustworthy healthcare information. Furthermore, as the winner of numerous awards, including multiple eHealthcare Leadership Awards, FAIR Health Consumer is widely regarded as a model for consumer healthcare price transparency.
To visit FAIR Health Consumer, click here.