FAIR Health’s Telehealth Tracker Trending Reports Reveal Trends over Last Six Months of 2024

May 15, 2025

Recently, FAIR Health released the second edition of the Monthly Telehealth Regional Tracker Trending Reports, a free set of infographics that show national and regional trends in telehealth from July to December 2024. A brief released simultaneously offers a user’s guide to the Telehealth Tracker Trending Reports.

The Telehealth Tracker Trending Reports are based on the Monthly Telehealth Regional Tracker, which uses FAIR Health data to track how telehealth is evolving from month to month. The Telehealth Tracker has attracted widespread interest from media outlets as well as from key healthcare stakeholders such as researchers, government officials, health plans and providers. To add another dimension to the Telehealth Tracker, and broaden its lens, FAIR Health created the Telehealth Tracker Trending Reports, which offer a window into changes over longer periods than one month. The first set of trending reports, released on October 15, 2024, covered the period January to June 2024. This second set of trending reports show national and regional trends in telehealth utilization—as measured by telehealth’s percentage of medical claim lines1—and the top five telehealth diagnostic categories across each month from July to December 2024. The data represent the commercially insured population, excluding Medicare Fee-for-Service, Medicare Advantage and Medicaid.

Among the key findings from the second edition of the Telehealth Tracker Trending Reports:

  • Telehealth utilization increased from July to December 2024 nationally and in all four US census regions. Nationally, telehealth utilization rose by 6.13 percent, from 4.74 percent in July to 5.04 percent in December.
  • From July to December 2024, mental health conditions ranked as the number one telehealth diagnostic category nationally and in all regions. However, this diagnostic category decreased as a percentage of telehealth claim lines from July to December nationally and in all but one region (the West). Nationally, mental health conditions fell 0.46 percent, from 67.01 percent in July to 66.70 percent in December.
  • In the Midwest, the top five diagnostic categories from July to December 2024 included two categories not found at the national level: substance use disorders and sleep disorders. The category sleep disorders, which occurred at position five in the Midwest from September to November, was not found in the top five of any other region during this period.
  • In the Northeast, the top five diagnostic categories from July to December 2024 included one category not found at the national level: substance use disorders. The Northeast and the Midwest were the only two regions to include this category in their top five lists during this period.
  • From July to December 2024, the South was the only region to have hypertension in its top five diagnostic categories. Hypertension also appeared in the national top five.
  • In the West, the top five diagnostic categories from July to December 2024 included three categories not found in the top five at the national level or in any other region: COVID-19, diabetes mellitus and abnormal blood-pressure reading.

For the Monthly Telehealth Regional Tracker Trending Reports, click here. For the user’s guide to the July to December 2024 trending reports, click here.


1 A claim line is an individual service or procedure listed on an insurance claim.