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COVID-19 Fell Out of Top Five Telehealth Diagnoses Nationwide in February 2022

Telehealth Utilization Declined Nine Percent Nationally in February 2022, according to FAIR Health’s Monthly Telehealth Regional Tracker

NEW YORK, NY—May 9, 2022—After two months in the top five telehealth diagnoses nationally and in every US census region, COVID-19 fell out of that ranking nationally and in every region in February 2022, according to FAIR Health’s Monthly Telehealth Regional Tracker. The change coincided with a sharp decline in new cases of COVID-19, as reported by the Centers for Disease Control and Prevention, following the January peak of the wave of cases related to the Omicron variant. The FAIR Health data represent the privately insured population, including Medicare Advantage and excluding Medicare Fee-for-Service and Medicaid.

Following three months of growth, telehealth utilization declined 9.3 percent nationally in February 2022, from 5.4 percent of all medical claim lines1 in January 2022 to 4.9 percent in February. Telehealth utilization also decreased in February in every US census region (Midwest, Northeast, South and West), with the greatest decrease (11.8 percent) in the Northeast. The drop in telehealth utilization was likely due to diminishing concerns about COVID-19 infection, which led more patients to return to in-person healthcare services.


As COVID-19 dropped out of the top five telehealth diagnoses across the country in February 2022, other diagnoses rose to take its place. Substance use disorders reentered the top five nationally and in the Midwest and moved from fourth place to second place in the Northeast. Developmental disorders reentered the top five in the South. Endocrine and metabolic disorders reentered the top five in the West and joint/soft tissue diseases and issues moved from fourth place to second place. Mental health conditions continued to be the leading diagnosis everywhere, rising in percentage share of telehealth claim lines nationally and in every region. This increase may have been due in part to patients returning to in-person venues of care for diagnoses other than mental health conditions.

Specialties and Procedure Codes

In February 2022, social worker became the most common specialty used for telehealth in the West, a position it continued to hold in every other region and nationally. Because the most common telehealth service social workers provide is psychotherapy, this trend was likely attributable to the increasing share of mental health conditions among telehealth diagnoses.

Similarly, in February 2022, the leading procedure code nationally and in every region, CPT®2 90837, one hour of psychotherapy, rose everywhere in its percentage share of telehealth claim lines.


For February 2022, the Telehealth Cost Corner spotlighted the cost of CPT 90791, psychiatric diagnostic evaluation. Nationally, the median charge amount for this service when rendered via telehealth was $202.94, and the median allowed amount was $120.893.

About the Monthly Telehealth Regional Tracker

Launched in May 2020 as a free service, the Monthly Telehealth Regional Tracker uses FAIR Health data to track how telehealth is evolving from month to month. An interactive map of the four US census regions allows the user to view an infographic on telehealth in a specific month in the nation as a whole or in individual regions. Each infographic shows month-to-month changes in telehealth’s percentage of medical claim lines, as well as that month’s top five telehealth procedure codes, diagnoses and specialties. Additionally, in the Telehealth Cost Corner, a specific telehealth procedure code is featured, with its median charge amount and median allowed amount.

FAIR Health President Robin Gelburd stated: “As the COVID-19 pandemic and telehealth utilization continue to evolve, FAIR Health’s Monthly Telehealth Regional Tracker serves as a window into that evolution. This is one of the many ways we pursue our healthcare transparency mission.”

For the Monthly Telehealth Regional Tracker, click here.

1 A claim line is an individual service or procedure listed on an insurance claim.

2 CPT © 2021 American Medical Association (AMA). All rights reserved.

3 A charge amount is the provider’s undiscounted fee, which a patient may have to pay when the patient is uninsured, or when the patient chooses to go to a provider who does not belong to the patient’s plan’s network. An allowed amount is the total fee paid to the provider under an insurance plan. It includes the amount that the health plan pays and the part the patient pays under the plan’s in-network cost-sharing provisions (e.g., copay or coinsurance if the patient has met the deductible).

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